Terms and Conditions
Welcome to our website www.carlosdepaula.co.uk.
Carlos de Paula Jewellery Ltd is a Limited company registered in England and Wales under company number7467991, VAT number GB 103959511.
Your use of our Website is governed by these terms and conditions.
All references to 'our', 'us' or 'we' within these Terms are deemed to refer to Carlos de Paula jewellery Ltd.
We reserve the right to change or modify any of these terms and conditions from time to time without giving you notice and any amended terms and conditions will be effective immediately upon notification on our Website. Your continued use of our Website constitutes your unconditional agreement to be bound by the amended terms and conditions.
Prices
All our prices are mentioned in British Pounds Sterling and VAT included (20%) and exclude delivery charges, unless expressly stated.
Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering.
Prices and delivery costs are liable to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email.
We will begin production after the funds arrive in the Carlos de Paula bank account.
Payment
The payment must be by bank transfer.
You will receive the payment instructions via email from Carlos de Paula Jewellery after confirmation of your order.
Delivery
All orders received online are despatched by Royal Mail via special delivery guaranteed Next Day delivery
Delivery times are calculated from the time that payment is received for an order and we will contact you by email to confirm the approximate date of despatch.
The day your parcel is due to be delivered you will receive a Dispatch Notification via email. If you need to trace your parcel then please use the tracking number provided on Royal Mail's Track and Trace website.
We will despatch your order to the address you provide us when placing your order.
You agree that we will not be responsible for failure to deliver if you have supplied us with an incorrect or incomplete address.
Risk of loss and damage of products passes to you on the date when the products are delivered.
If you prefer to collect your order in our worshop in London please contact us to arrange a convenient time for you to collect your order.
Once the goods have been delivered they will be held at your own risk and will not be liable for their loss or damage.
Returns policy
All of our Jewellery is handmade especially to your requirements, so we are unable to offer refunds for pieces commissioned, unless the item is faulty. They must be sent back in their original, unworn condition. We will then arrange the exchange.
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.
Rings will not be refunded unless faulty as it is “made to measure” service.
If you should receive a faulty or damaged item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email carlosdepaula@hotmail.co.uk quoting your name and address, details of the product, the reason for return. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
The cost of returning the item to us is your responsibility. Your original postage costs will not be refunded.
